Terms and Conditions

Shipping & Refund Policy

Memberships, Handbooks, Event Tickets, and Exam Fees

All of our products will be delivered digitally within 48-72 hours of purchase, either via: 1) email; 2) access to our Member’s Portal, or; 3) access to one of our training partner’s certificate and course portal.

If after 72 hours you haven’t received access to your Member Portal or exam or your product via email, please get in touch at info@igca.org.

IGCA does not grant refunds or returns for IGCA membership, student handbooks, or exam fees. Substitutions are not permitted for IGCA membership programs.

For our refund policy on Event Tickets, please see below.


Students have three (3) months upon the purchase date to sit their online exam. If they want an additional three (3) month extension, this should be requested in writing via email to info@igca.org.

If a student doesn’t sit their exam within the allotted three (3) month period or the extended six (6) month period, the student will have to pay for the full exam to be able to take it.

Students have two (2) chances to pass the exam for any of IGCA’s certificates or courses.

Conferences & Live Events

Attendance at paid IGCA conferences and live events (whether online or in-person) cannot be guaranteed until full payment has been received.

If a participant is unable to attend an in-person conference, they must send an email to info@igca.org. Cancellations received up to one (1) month prior to the in-person conference will receive a full refund minus a processing fee that is equivalent to 10% of the total cost paid for the ticket.

Cancellations received  one (1) month or less before the start date of the in-person conference will be issued a credit voucher that may be applied to registration fees for another IGCA event.

If the event is to be held online, participants must send a notice of cancellation to info@igca.org up to one (1) week prior to the event date in order to receive a full refund. Late cancellations will be charged in full.

If you do not attend the conference or live seminar or log on to the webinar at the scheduled date and time, you will be considered a no show. No shows are treated as late cancellations.

Substitutions may be made at any time prior to the beginning of a conference or live event. Substitutions must be requested in writing by sending an email to info@igca.org.

If applicable, please note that if the transfer is made from an IGCA member to a non-IGCA member, the person making the transfer will be charged the difference in cost.

IGCA reserves the right to cancel or reschedule a conference or live event at any time. Registrants will have the opportunity to attend the rescheduled event or request a full refund.

Refund requests in conformity with the above are to be addressed to the IGCA Support Team at info@igca.org citing the participant’s name, e-mail address, the title of the event they would like refunded, and the date of the purchase.

IGCA is committed to protecting and respecting your privacy. Your personal information is being used to administer your affairs with us. We want to also use your contact information with the purpose of keeping you up to date about our services and to share any other content that may be of interest to you when you subscribe to our services (mailing list). You can unsubscribe at any time. 

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By submitting this form, you submit your information to IGCA, who will use it to communicate with you regarding this query and their other relevant services, based on legitimate interest. You will always be given the opportunity to opt out of any future marketing communications